FAQ

Drop 01 is made to order. You can order from 25.10. (18:00) until 01.11. (23:59), production starts after the window closes, and all orders ship in early to mid December 2026. Standard delivery within the EU then takes roughly 2–5 business days; outside the EU it takes longer.

Yes — shipping within Austria is free. For all other countries, the shipping cost is shown at checkout.

Yes. Every order ships with tracking, and the shipping cost for your country is shown at checkout. Orders shipped outside the EU (e.g. Switzerland, the UK or the US) may be charged customs duties or import taxes by your country. These are paid by the recipient on delivery.

You can withdraw from your order within 14 days of delivery, no reason needed. You can try items on like in a shop; please send them back unwashed, ideally with tags. You only pay for a loss in value if an item was used beyond trying it on.

Contact us at support@neverlose.at with your order number and we'll guide you through the return process step by step.

Relaxed fit, true to size. Take your usual size. Our sizing guide shows which size fits your height.

You can find our full size guide at neverlose.at/sizing. It shows which size to take based on your height.

Orders can be modified or cancelled within 1 hour of placement. Contact us immediately at support@neverlose.at with your order number.

You can track your order on our order tracking page. You'll also receive a tracking link in your order confirmation email once your package ships.